Refund if something is not going well.
We want you to buy in Mutual Shop with total peace of mind. Therefore, we will ensure that you recover your money if the item you ordered does not arrive, if it is very different from its description or if you have any problem with the refund of the return. Remember that the Mutual Shop Customer Guarantee only covers purchases made by card or through PayPal.
1- Contact Mutual Shop via mail, contact form, telephone, chat or wechat, so that we can help you solve the problem with the purchase or to organize the return. 24 hours to provide the solution. I may request additional information.
2- If the item you ordered has not arrived or is very different from its description, or if you have not received a refund for a return, you will recover your money. We will make the relevant refund to the PayPal card or account that you have used to pay for the item.
The contracting and responsible entity in China:
YIWU Mutual Trade Co.
WANDA PLAZA, ROOM 2601, BUILDING 1, CHOUJIANG STREET, YIWU CITY, CHINA.
+86 579 89916444
Registration number: 9133078258904892XR