Mutual Shop, participate in the framework of the EU-US and Switzerland-USA Privacy Shield regarding the collection, processing and preservation of personal information. Mutual Shop has declared its adherence to the Principles of the Privacy Shield.

If you wish to make an inquiry or submit a complaint about the treatment of your personal information that we carry out under the Privacy Shield, or about our privacy practices in general, you can contact us by sending an email to seller@mutual-trade.net. We will respond to your inquiry without delay. If we cannot satisfactorily resolve any complaint you may have regarding the Privacy Shield, or if we do not answer your complaint in due time, you can submit your claim to TRUSTe, which provides a dispute resolution service independently based on U.S. TRUSTe has undertaken to respond to these claims and provide appropriate remedies at no cost to you. If neither Mutual Shop nor TRUSTe resolves your claim, you can use the binding arbitration of the Privacy Shield Panel.

As detailed in this Privacy Notice, we sometimes share personal information with third parties so that they can provide services on our behalf. If we transfer personal information received under the Privacy Shield to any third party, access, treatment and disclosure of personal information made by said third party must also comply with our obligations arising from the Privacy Shield, and we will continue to be responsible under the Privacy Shield of any breach of said obligations by the third party unless we claim not to be responsible for the event that caused the damage.

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