Refund policy


Refund policy

Delivery and Return

Delivery terms and times

A maximum delay of five days after the registration of the order may be necessary to dispatch the order. The ordered product is sent by post to the delivery address indicated by the customer.

To allow Mutual to fulfill its delivery obligation, the customer must ensure that the information provided is accurate and complete. He must indicate in particular the street number, the building number, the staircase number, the entry access code, the name and surname of the recipient and his telephone number.

The Mutual company is responsible for any lack of conformity existing upon delivery as provided for in article L211-5 of the consumer code.

The buyer must verify the conformity of the package delivered upon receipt.

He will have the right to refuse delivery if it appears to him to be manifestly non-compliant. If the package or its contents appear damaged, it must make written reservations to the carrier. He will have the choice either to return it to Mutual for standard exchange or to request reimbursement of the price paid and in which case, he will have to communicate his bank card number.

Withdrawal and return

In the event that the buyer wishes to make an order return, he must first contact customer service at the following address:

The customer must then complete a return form and send it to customer service. He must specify the reason for his return, the article reference and the number of his order.

In any event, the buyer has a period of 14 working days from delivery to request the exchange or refund of part or all of his order.

The buyer’s right to a refund or an exchange is only valid for items not worn and returned in their original packaging. In the case of a request for reimbursement of an article that has benefited from free or reduced shipping costs, the shipping costs according to the tariff in force will be deducted from the reimbursement amount.

In case of refund, the customer will be refunded the amount due, after receipt of the product by Mutual, within 30 days, by bank transfer.


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